Refund Policy
Last updated: July 4, 2026
YSTOER is operated by Youssef Abulhassan Mohamed Mubarak. We want you to be happy with your purchase. This policy explains when and how you can request a refund.
30-day money-back guarantee
You may request a full refund within 30 days of your order date if you are not satisfied with your purchase. This applies to any order placed through YSTOER, whether or not it has been delivered.
Failed or delayed delivery
If an order fails to deliver, or has not been delivered within a reasonable time (usually 24 hours) and cannot be resolved by support, you are entitled to a full refund regardless of the 30-day window above.
How to request a refund
Payments on YSTOER are processed via PayPal or approved manual payment methods. To request a refund:
- Open your order from My purchases and reply in the order chat, or
- Contact support on Telegram @UP_YStore with your order number and we will process the refund.
Processing time
Approved refunds are typically returned to your original payment method within 3–10 business days, depending on your bank or card issuer.
Fraud and abuse
Refund requests connected to fraud, chargeback abuse, or violation of our Terms of Service may be declined and may result in account suspension.